NordVPN Customer Support: 24/7 Help & Troubleshooting Guide

NordVPN is a well-known VPN provider that is known for its success in protecting user data and privacy and enhancing features for better online and streaming experiences. However, that is not the only thing that makes it the best choice for users. Another important aspect taking NordVPN to the top is their responsible team, who is always there to help their customer when needed. Indeed, how the company deals with its customers is key to their success.

NordVPN 24/7 customer support service is always there for you. The customer can contact the Nord team through various modes, including live chats, emails, and so on. The support team can help you with details about anything or fix or troubleshoot any problem. Various issues may arise such as the app not working, frequent disconnection, slow speed, etc. You can contact the Nord team anytime to get these issues fixed. However, this guide will explain how you can fix these issues on your own.

Troubleshooting Common Issues Users Face With NordVPN

Due to various reasons, there are several issues that you can face while using NordV{N. Some highlighted issues are:

• Server Related Issues
• App Related Issues 
• Connection Issues
• Account and Billing Problems

Server Related Issues

1. Overloaded Server

The server can’t handle the demand when there are more users (or jobs) than it has capacity. As a result, it can cause performance to slow down significantly or disconnect completely and ultimately become unavailable. You may encounter more error messages, slower loading times, or issues connecting to the server on an overcrowded one.

Troubleshoot Overloaded Server

• Always select a low-traffic server. Under server load, NordVPN gives you information on how much each server is being used; it has a vast server network, so pick the one with less crowd.
• However, If the server load issue still appears then try connecting it at different times of the day (off-peak). The server load may vary over the day.
• Wait a few minutes if you can not wait for off-peak hours. Most of the time, it’s just an overweight server, and waiting for a while solves this problem.

2. Server Selection

The performance of your VPN is dependent on the server you choose. It is contingent on the server’s load, speed, and geographic location.

Troubleshoot Server Selection

• While solving the problem, choose a few other areas. Test different servers in various countries to determine the greatest. 
• The server may be appropriate for other tasks, such as streaming and torrenting. Please prepare for which server you will be connecting. 
• NordVPN has several tools to help you pick the right server that fits your needs.

3. IP Address not Changing

Connecting to a VPN changes your IP address. However, there are cases when it does not change your IP for various reasons. If you are in this situation, your online activities may not be protected.

Troubleshoot IP issues

• Most likely, the problem will be solved by simply restarting the NordVPN app. 
• If you don’t want to restart the app, one of the possible ways to resolve the problem is to connect to a different server. It will be more likely that you once again will be assigned a new IP address. 
• But always make sure our own network configuration is okay. If the problem is not solved connect to NordVPN customer support.

App Related Issues

The most common resort issues are to reinstall the app, clean up the RAM, or update the operating system. Before using NordVPN, make sure that your device and the NordVPN app are compatible and won’t fail.

1. Problem During Installation

It may be the case that installing NordVPN will not succeed for you. This may be the result of software conflicts, too little permission, or corrupted installation files. Check out the NordVPN installation guide.

Here is how to troubleshoot this problem:

• Make sure the NordVPN app on your smartphone fulfills the minimal system requirement.
• Turn off your firewall and antivirus applications temporarily. They might interrupt the installation process;
• Execute the installation as an administrator. Right-click and pick “Run as administrator.”
• Make sure that there are no corrupt files in your current installation file and redownload this.

2. Frequent App Crashes

App crashing is one of the reasons for users’ frustration. Major causes of app crashes include app bugs, lack of resources, or software failure. 

By following these steps you can troubleshoot app crashes:

• Updating the app. Ensure that your NordVPN is up-to-date. 
• Update your system. The operating system could also be the root cause of the problem if it is out of date. 
• Close all unnecessary apps that run in the background, possibly to the system’s memory. 
• Restart your app and device. As I have previously mentioned, the easiest way of solving issues is restarting your NordVPN in conjunction with other systems. 
• Once you have done all the above and the crashing problem is not solved, try uninstalling and reinstalling the app or contact support.

3. Compatibility Problem

When your NordVPN is not able to run on your device, it may imply that your device’s operating system is not compatible.

Compatible Devices

While NordVPN supports every platform, including Windows, Android, IOS, Chrome, tvOS, Firefox, Edge, Android TV, MacOS, and Linux, confirm that your device’s operating system is compatible with NordVPN. If your current device is not compatible, consider using a compatible device.

Connection Issues

1. NordVPN Unable to Establish Connect 

Having a reliable connection from NordVPN is a critical element to feel safe while online. However, accomplishing that is difficult because many factors can cause it not to work. Trying to eliminate connection problems could be a long process from a compatibility issue to a network problem failure. Of course, the internet simply being unreliable, firewall prohibitions, using NordVPN software that is too old, and server failure are all common causes of server failure.

Troubleshoot Connection Issue

Here are the most common steps given to mitigate the connection issues:

• First, ascertain your internet connection and be sure it is stable. 
• Second, check the status of the NordVPN app, it should be up-to-date and running. 
• Third, rebooting your device will very often fix the connection. 
• Fourth, the main reason may be interference from your firewall or antivirus, disable it for a short time. 
• Fifth, try turning the kill switch off and see if it has any effect. 
• Sixth, another server in another area may be the right solution if the current one isn’t working. 
• Several protocols can be tested; for example, NordLynx, OpenVPN, and IKEv2. Finally, clear your DNS cache. 
• Try uninstalling and reinstalling the app, if the problem still exists.

2. Slow Speed 

When using NordVPN, slower internet speeds can be frustrating. This problem might have several causes. The VPN protocol you use, server load, network congestion, and even your physical location can all influence download and upload speeds. It’s crucial to identify and resolve potential stoppages that might undermine your connection.

Troubleshooting Slow Speed Issue with NordVPN

• Internet speed tends to slow down from baseline without using a VPN while connected to a server. Hence, you need to know the performance without a VPN and then compare it.
• The server might be full of people. Thus, select a server that is less popular. While experimenting with protocols, bear in mind that NordLynx is often faster than other connections of other protocols.
• There is a thing called peak time on the server when the servers are more overloaded than usual. So, it is suggested to try connecting at different times of the day.
• If you’re using Wi-Fi, try shifting closer to the router. The signal strength from the internet device can shift depending on the location. If you are far off from the router, you will be influenced negatively.
• Apps or programs running in the background might cause trouble for the internet speed. Thus, terminate unnecessary apps in the background while using the internet with a VPN, as they consume too much internet.
• Check the NordVPN settings for Bandwidth Limiting options and find out what they are configured at.

3. Frequent Disconnection Problem

Frequent disconnections from a NordVPN have been reported to disrupt online activities and jeopardize privacy and security. There are various reasons in this context, such as server issues, software troubles, and a network’s instability. To address the underlying cause and guarantee that the connection is reliable;

Here is how you can troubleshoot this issue:

• First, ensure that the internet connection is properly secured and stable. 
• The next step is to examine whether the app status is up to date and then reboot it. 
• Check for the availability of different protocols, this will assist you in proving your connection. 
• Kill switch should be disabled to determine whether it is the problem. 
• Make sure the Wi-Fi signal is strong by using an Ethernet cable instead of Wi-Fi to have a better signal. 
• Try a different server location and see if the current one is overcrowded. 

Frequent disconnection may also be caused by unnecessary background apps.

App and Billing Problems

NordVPN payment issues and Billing problems may disrupt the services. Account problems could be a declined payment, a password misplaced, and difficulty in managing subscriptions. You will have to reset your password and recover your account. 

It is also possible that usually you have to go into your account settings and follow the instructions; there may be payment problems arising from incorrect information that leads to rejected transactions or due to short-term banking troubles that require extra verification or alternated payment options.

1. Account Recovery

It can be very frustrating to lose access to your NordVPN account. However, there are ways to recover it.

Here are the steps you should take to recover your account:

• First, verify the email tied to your account as many VPN service providers frequently send their registered users the links to reset the password or tips to recover their accounts. 
• If it does not work, reset the access password as well using your email. You will need to come up with a new password and submit your email address. If you cannot do it on your own based on the given information, contact NordVPN customer service. You can either send an email via your legit email, providing as much information about your email as possible, your payment method, and membership if available.
• You can request help to tell the support, the latest emails sent to you by NordVPN, etc. Then you may need to answer security questions from your account’s setup if it was needed. 
• Finally, if the information supported by the ‘help my account was compromised’ section is legit, then you will be able to regain your account access by changing your password. 

Keep in mind that to safeguard your account information, you should opt for two-factor authentication for extra protection.

2. Payment Problem

Payment Problems might be the one that is most likely keeping you away from NordVPN services are payment problems. 

Troubleshooting Payment Problems

• Refused payments. Definitely, your payment is not processed when your bank has simply refused to accept it. In this case, contact your bank or credit card issuer.
• Inaccurate billing information. There is an option to have set wrong or out-of-date billing information. Always double-check for your CVV, Credit card number, and expiration date as even a small mistake can decline the payment.
• Insufficient funds. Another reason that is stopping your transaction might be insufficient funds in your account. So, make sure there are insufficient funds to make your payment. 

If your account had no problems but the payment still failed, get in touch with NordVPN customer support for further assistance. To get your Nord Subscription and get further assistance, click here.

NordVPN 24/7  Customer Support

We have discussed some common NordVPN issues and how to address them on your own. It is not as difficult as one might take. However, there may be an exception that after trying all you can your problem is still there. In this case, NordVPN 24/7 customer support service is always there for your assistance. You can contact them via email or live chat. You can also visit their help center, where every solution to any issue is already explained. how to report the issue to their support team is explained further: 

Reporting a Bug or Issues  with NordVPN 

Reporting a Bug or Issues with NordVPN is as easy as clicking here. You can report the issue by using this link or by following these generalized steps:

• Go to the NordVPN official webiste.
• At the bottom of the page, you will find the help column.
• Select Contact Us. From there you can select Find Help which will take you to the page where you can find solutions to most of your problems.
• Or, you can select Email Us.> Write an Email addressing your issue> A request ticket will be generated> Reply to this email for your request confirmation. 
• In the meantime, you will get in touch with a support member from NordVPN, who will help you to solve your issue.

NordVPN Knowledge Base/ FAQ Section 

NordVPN provides an FAQ section for its users to make its service better. You can access their FAQs section by using this link NordVPN FAQs. Also, you can directly visit it from their homepage under the Help Column at the bottom of the page.

There NordVPN offers everything regarding tutorials for using NordVPN, and general questions that user may ask to continue their journey using NordVPN.

NordVPN Customer Support in Native Language

NordVPN has its servers in various regions around the world. So, to facilitate its customers it also supports multiple languages. To access customer support in your preferred language you have to change the app language then you will have the app and support options in that language.

Here is how you can do it:

• For Windows. Open the app> go to settings through gear icon> general> language>select your preferred language.
• For Apple devices (iOS, MacOS), and Android Phones you have to change the system language and the app and support language will also be changed accordingly.

Cancel NordVPN Subscription

One may want to discontinue their NordVPN subscription, due to various reasons. Here is how you can do it.

• Login to your NordVPN account.
• Go to app settings>Subscription>Cancel Subscription

NordVPN has a feature to renew your payments each month this feature is known as auto-renewal. In general, this feature will not work after the subscription is canceled. However, turning off this feature before canceling a subscription is recommended to avoid any future payments.

• Go to Home>Services>Billing>Auto-renewal>Cancel

In case of any error, concerns, or queries contact the NordVPN support team or check out a detailed guide on it.

NordVPN Refund Policy

NordVPN refund policy offers a 30-day money-back guarantee. This means if you have recently subscribed to NordVPN but are not satisfied for any reason, you can cancel your subscription and claim your refund.

How to get a refund? 

• First, you have to inform the NordVPN customer support team that you want to get your refund. You can contact them as described above.
• A link will be received; using this link, log in to your account verifying the process.
• Next, they will tell you after checking NordVPN refund policy if you are eligible or not for a refund.
• Those payments that are eligible to be refunded will have a Refund button available.
•  Click the Refund button, and submit the reason for cancelation.
• Verify your refund statement and demand your refund.
• Within 4 hours, you will receive a notification that your refund has been ordered.
• And then, within 10 days, depending on certain factors, you will receive payment in your account. 

However, you must know not all payments are refundable. Only subscriptions made through NordVPN’s official website or Google Play store are refundable. NordVPN will not be responsible for refunding payments for subscriptions made through other means and services. If you still have any concerns, the NordVPN team is always there to help you.

Frequently Asked Questions

The Bottom Line

NordVPN is a comprehensive VPN service that contains nearly all of the features that you may want. You can solve most of the common problems related to it on your own by simple means but know that there is NordVPN 24/7 customer support that will never leave you alone.

You can approach the team via email or either live chat. Thus you can subscribe to their service for the best experience. And if you are not satisfied, they do offer a 30-day money-back on canceling a subscription within the first 30 days. However, you can contact NordVPN customer support team with any concerns.