NordVPN Customer Support: 24/7 Help & Troubleshooting Guide

Due to various reasons, there are several issues that you can face while using NordV{N. Some highlighted issues are:

• Server Related Issues
• App Related Issues 
• Connection Issues
• Account and Billing Problems

Server Related Issues

1. Overloaded Server

The server can’t handle the demand when there are more users (or jobs) than it has capacity. As a result, it can cause performance to slow down significantly or disconnect completely and ultimately become unavailable. You may encounter more error messages, slower loading times, or issues connecting to the server on an overcrowded one.

Troubleshoot Overloaded Server

• Always select a low-traffic server. Under server load, NordVPN gives you information on how much each server is being used; it has a vast server network, so pick the one with less crowd.
• However, If the server load issue still appears then try connecting it at different times of the day (off-peak). The server load may vary over the day.
• Wait a few minutes if you can not wait for off-peak hours. Most of the time, it’s just an overweight server, and waiting for a while solves this problem.

2. Server Selection

The performance of your VPN is dependent on the server you choose. It is contingent on the server’s load, speed, and geographic location.

Troubleshoot Server Selection

• While solving the problem, choose a few other areas. Test different servers in various countries to determine the greatest. 
• The server may be appropriate for other tasks, such as streaming and torrenting. Please prepare for which server you will be connecting. 
• NordVPN has several tools to help you pick the right server that fits your needs.

3. IP Address not Changing

Connecting to a VPN changes your IP address. However, there are cases when it does not change your IP for various reasons. If you are in this situation, your online activities may not be protected.

Troubleshoot IP issues

• Most likely, the problem will be solved by simply restarting the NordVPN app. 
• If you don’t want to restart the app, one of the possible ways to resolve the problem is to connect to a different server. It will be more likely that you once again will be assigned a new IP address. 
• But always make sure our own network configuration is okay. If the problem is not solved connect to NordVPN customer support.

App Related Issues

The most common resort issues are to reinstall the app, clean up the RAM, or update the operating system. Before using NordVPN, make sure that your device and the NordVPN app are compatible and won’t fail.

1. Problem During Installation

It may be the case that installing NordVPN will not succeed for you. This may be the result of software conflicts, too little permission, or corrupted installation files. Check out the NordVPN installation guide.

Here is how to troubleshoot this problem:

• Make sure the NordVPN app on your smartphone fulfills the minimal system requirement.
• Turn off your firewall and antivirus applications temporarily. They might interrupt the installation process;
• Execute the installation as an administrator. Right-click and pick “Run as administrator.”
• Make sure that there are no corrupt files in your current installation file and redownload this.

2. Frequent App Crashes

App crashing is one of the reasons for users’ frustration. Major causes of app crashes include app bugs, lack of resources, or software failure. 

By following these steps you can troubleshoot app crashes:

• Updating the app. Ensure that your NordVPN is up-to-date. 
• Update your system. The operating system could also be the root cause of the problem if it is out of date. 
• Close all unnecessary apps that run in the background, possibly to the system’s memory. 
• Restart your app and device. As I have previously mentioned, the easiest way of solving issues is restarting your NordVPN in conjunction with other systems. 
• Once you have done all the above and the crashing problem is not solved, try uninstalling and reinstalling the app or contact support.

3. Compatibility Problem

When your NordVPN is not able to run on your device, it may imply that your device’s operating system is not compatible.

Compatible Devices

While NordVPN supports every platform, including Windows, Android, IOS, Chrome, tvOS, Firefox, Edge, Android TV, MacOS, and Linux, confirm that your device’s operating system is compatible with NordVPN. If your current device is not compatible, consider using a compatible device.

Connection Issues

1. NordVPN Unable to Establish Connect 

Having a reliable connection from NordVPN is a critical element to feel safe while online. However, accomplishing that is difficult because many factors can cause it not to work. Trying to eliminate connection problems could be a long process from a compatibility issue to a network problem failure. Of course, the internet simply being unreliable, firewall prohibitions, using NordVPN software that is too old, and server failure are all common causes of server failure.

Troubleshoot Connection Issue

Here are the most common steps given to mitigate the connection issues:

• First, ascertain your internet connection and be sure it is stable. 
• Second, check the status of the NordVPN app, it should be up-to-date and running. 
• Third, rebooting your device will very often fix the connection. 
• Fourth, the main reason may be interference from your firewall or antivirus, disable it for a short time. 
• Fifth, try turning the kill switch off and see if it has any effect. 
• Sixth, another server in another area may be the right solution if the current one isn’t working. 
• Several protocols can be tested; for example, NordLynx, OpenVPN, and IKEv2. Finally, clear your DNS cache. 
• Try uninstalling and reinstalling the app, if the problem still exists.

2. Slow Speed 

When using NordVPN, slower internet speeds can be frustrating. This problem might have several causes. The VPN protocol you use, server load, network congestion, and even your physical location can all influence download and upload speeds. It’s crucial to identify and resolve potential stoppages that might undermine your connection.

Troubleshooting Slow Speed Issue with NordVPN

• Internet speed tends to slow down from baseline without using a VPN while connected to a server. Hence, you need to know the performance without a VPN and then compare it.
• The server might be full of people. Thus, select a server that is less popular. While experimenting with protocols, bear in mind that NordLynx is often faster than other connections of other protocols.
• There is a thing called peak time on the server when the servers are more overloaded than usual. So, it is suggested to try connecting at different times of the day.
• If you’re using Wi-Fi, try shifting closer to the router. The signal strength from the internet device can shift depending on the location. If you are far off from the router, you will be influenced negatively.
• Apps or programs running in the background might cause trouble for the internet speed. Thus, terminate unnecessary apps in the background while using the internet with a VPN, as they consume too much internet.
• Check the NordVPN settings for Bandwidth Limiting options and find out what they are configured at.

3. Frequent Disconnection Problem

Frequent disconnections from a NordVPN have been reported to disrupt online activities and jeopardize privacy and security. There are various reasons in this context, such as server issues, software troubles, and a network’s instability. To address the underlying cause and guarantee that the connection is reliable;

Here is how you can troubleshoot this issue:

• First, ensure that the internet connection is properly secured and stable. 
• The next step is to examine whether the app status is up to date and then reboot it. 
• Check for the availability of different protocols, this will assist you in proving your connection. 
• Kill switch should be disabled to determine whether it is the problem. 
• Make sure the Wi-Fi signal is strong by using an Ethernet cable instead of Wi-Fi to have a better signal. 
• Try a different server location and see if the current one is overcrowded. 

Frequent disconnection may also be caused by unnecessary background apps.

We have discussed some common NordVPN issues and how to address them on your own. It is not as difficult as one might take. However, there may be an exception that after trying all you can your problem is still there. In this case, NordVPN 24/7 customer support service is always there for your assistance. You can contact them via email or live chat. You can also visit their help center, where every solution to any issue is already explained. how to report the issue to their support team is explained further: 

Reporting a Bug or Issues  with NordVPN 

Reporting a Bug or Issues with NordVPN is as easy as clicking here. You can report the issue by using this link or by following these generalized steps:

• Go to the NordVPN official webiste.
• At the bottom of the page, you will find the help column.
• Select Contact Us. From there you can select Find Help which will take you to the page where you can find solutions to most of your problems.
• Or, you can select Email Us.> Write an Email addressing your issue> A request ticket will be generated> Reply to this email for your request confirmation. 
• In the meantime, you will get in touch with a support member from NordVPN, who will help you to solve your issue.