Best VPNs That Offer Email Support in 2024

VPNs are useful tools that help keep you safe online. They hide where you are and mix up your information so others can not see what you are doing on the internet. When you choose a virtual private network service, it is not just about how efficiently it works. You also have to consider how easy it is to get help if something goes wrong. Good help can make using a VPN much better.

This article is about VPNs that offer email support in 2024. Email is a good way to get help because you can write down all about your problem. You can also keep the emails to look at later if you need to remember what they told you.

Many people like it because they can take their time explaining their issue and read over the answer carefully. It is mainly helpful if you have a delicate problem that might take a while to fix. In the next parts, we will talk about some VPNs that offer email support and why it is important.

Why Email Support Matters For VPN Users?

It is really helpful for people who use virtual private networks. Here is why:

• You can send an email anytime. If your VPN stops working at midnight, there is no need to wait until morning to ask for help. You can write an email right away.
• Some problems are hard to explain. Maybe your internet is slow or a website will not open. In an email, you can write down everything that is happening. This provides the support team to better understand your problem better.
• Emails give you a record. The guide provided by the team to you how to fix something, you might forget later. However, you can always revisit the email to see the instructions. This is great if the same problem happens again.
• Some individuals do not prefer talking on the phone. With email, you can write out your questions without feeling nervous. Virtual private network problems can take time to fix. You can send e-mails back and forth for a few days if needed. This gives the customer center time to really figure out what is wrong.
• It is also good if you live far away from the virtual private network company. You do not need to be concerned about time zones. Just send an e-mail when it is good for you and read the reply later.

So, email support helps users get help anytime, explain problems clearly, keep track of answers, and work through tough issues. It is an effective way to ensure your virtual private network is working properly.

VPNs That Offer Email Support In 2024

While we have tried to be as precise as possible. However, the availability of email support can change over time and some smaller or newer virtual private networks might not be included. Always check the current customer service options on a VPN’s official website as well before making a decision.

• ExpressVPN
• NordVPN
• Surfshark
• ProtonVPN
• Private Internet Access (PIA)
• CyberGhost
• IPVanish
• VyprVPN
• Windscribe
• TunnelBear
• Hotspot Shield
• PureVPN
• Mullvad VPN
• Hide.me
• PrivateVPN
• VPN Unlimited
• Ivacy VPN
• AirVPN
• StrongVPN
• TorGuard
• ZenMate
• SaferVPN
• Goose VPN
• Trust.Zone
• VPNArea
• AzireVPN
• Freedome VPN
• Astrill VPN
• Avast SecureLine VPN
• Kaspersky VPN
• Norton Secure VPN
• Bitdefender VPN
• Encrypt.me
• FastestVPN
• BolehVPN
• IVPN
• VPNSecure
• SwitchVPN
• LiquidVPN
• VPN.ac
• BlackVPN
• VPNCity

Remember that while these VPNs offer email support, the quality, response time, and availability may vary. Some may prioritize other support channels like live chat or only offer e-mail support for certain types of inquiries. It is always sane to check the latest user reviews and the virtual private network’s official support policy for the most current information.

Also, keep in mind that new services enter the market regularly, and existing ones may change their support options. This list is based on information available as of our last update in April 2024, so some changes may have occurred since then.

Top VPNs That Offer Email Support 

Let’s look at the top five VPNs that offer email support in 2024:

NordVPN

NordVPN is one of the top choices because of its large network of servers. With a pack of features, it also provides the ability to provide e-mail support to users. It features:

• Available all day, every day.
• Most replies come within 24 hours.
• The support team can help in several languages.

NordVPN’s customer service is reliable. Users say the responses are thorough and easy to understand. You can take advantage of great discounts and additional support when you purchase a NordVPN subscription through vpn.com.

ExpressVPN

ExpressVPN is famous because it provides high speeds and strong security. They offer e-mail support to all their customers. It features:

• Available 24/7
• Responses usually come within a few hours.
• The support staff are being very helpful and knowledgeable.

ExpressVPN’s support team typically responds quickly, often within 2-3 hours. Users report that the answers are clear and solve their problems.

Learn more about ExpressVPN

SurfShark

SurfShark is a newer virtual private network that has quickly become popular. They offer email support as one of their customer service options. It features:

• 24/7 availability
• Usually, it responds within a day.
• Known for friendly and patient support staff.

SurfShark’s email support team often replies within 12-24 hours. Users appreciate their clear explanations and willingness to walk through solutions step-by-step.

Learn more about SurfShark

ProtonVPN

ProtonVPN is popular for its strong emphasis on privacy. They provide e-mail support to all their users and also to those who are on free plans. It features:

• Available all the time
• Response times can be different according to your plan.
• The support team holds a wise reputation for technical knowledge.

ProtonVPN’s email support can be slower for free users sometimes taking up to 2-3 days. Paid users usually get faster responses often within 24 hours. The support team is praised for their detailed technical explanations.

Learn more about ProtonVPN

Private Internet Access (PIA)

PIA is a long-standing provider with a large user base. They offer email support to all their customers. Email support features:

• 24/7 availability
• Responses usually come within 24-48 hours.
• The support team can tackle various issues.

PIA’s email support is reliable, though not the fastest. Users say the support team is patient and ready to assist with complex problems.

Learn more about PIA VPN

Comparing Email Support Quality

When we look at these providers, we can compare a few key points about their email support such as their response time, depth and accuracy of response, the languages they provide for support, etc. Here is a table given from which you can better understand which VPNs provide good email support among the top five:

How To Effectively Use VPN Email Support?

To get the best help from VPN email support you can try the following tips.

Write Clear Support Requests

You must explain your problem in simple terms. Include any error messages you see in the requested e-mail. You should also describe in quite detail what you were doing when the issue occurred. This would help the support team easily understand your problem, and they would help you quickly. 

Information To Include In Your Email

The information you need to provide in the email is your operating system (Windows, Mac, iOS, Android, etc.), the version of the virtual private network app you are using, your account username but never mention your password, and any troubleshooting steps you have already tried. This is complete information a customer center member would need to know about your problem exactly. So it is better to provide it forehand to save time. 

Following Up On Open Tickets

If you do not get a reply within the expected time, send a polite follow-up by using an open ticket. You can add a reference to your original ticket number if you have one. Add any new information or developments since your first email. 

Example Of Good Support Request

To make it easier and more understandable for you how to send an effective request, here are examples of both good and bad support requests.  

Bad example:

“VPN not working. Please help.”

Good example:

“Hello,

I’m having trouble connecting to your VPN. I’m using the ExpressVPN app version 10.14.1 on Windows 10. When I try to connect my VPN, I receive an error message that says ‘Connection failed.’ I have restarted my computer and reinstalled the app, but the problem remains the same. Can you please help me in resolving this issue?

Thank you,

[Your Name]”

This is just an example but you can do more addition in it according to your issues.

The Bottom Line

When you are choosing a VPN, it is smart to think about email support. This lets you get help with tricky problems and save the answers for later. Think about how much you value good help when picking a virtual private network service. If you like getting answers in writing or often need help at odd hours, email support could be really important for you.

A good virtual private network is not just about being fast or having lots of servers. It is also about getting good help when you need it. Email support can make using a VPN much easier and more fun. All these virtual private networks we talked about have good customer centers. You might end up choosing based on things like cost, where their servers are, or what special features they have.

But knowing you can get help easily can make you feel safer as you use the internet. Remember, the goal is to find a VPN that works well for you and gives you the support you need. With good email help, you can solve problems and keep your online life private and secure.